Frequently asked questions

Pick your dates on a property page and choose "Reserve". Review the price breakdown and request to book. Your dates are held for 12 hours while our team confirms and sends payment details.

You can browse, search and check prices and availability without an account. To request a booking, message our team or save stays, create a free account — it takes under a minute.

After we confirm your request, we'll send payment instructions (for example M-Pesa, bank transfer or card). Your booking status updates in your account as soon as payment is recorded. No payment is taken when you request to book.

Yes. The price breakdown shows the nightly rate, any cleaning fee and any discount before you book, and that price is locked in with your request.

Yes. Each stay shows its cancellation policy on the property page and in your booking. You can cancel online from Trips before check-in; if you've paid, our team will process any refund due under that policy.

Signed-in guests can message us from their account and chat in real time. You can also use the contact form, phone or WhatsApp listed on the contact page.

Absolutely. Sign up with any email and phone number from any country. Prices are shown in the property's currency.

Only if you opt in. You choose email, SMS or WhatsApp separately and can change your mind any time in Account → Privacy & communications. Booking updates are always sent.