Terms of use & booking terms

Booking requests

When you request to book, we hold the dates for you for 12 hours while our team reviews the request. A booking is confirmed when its status shows Confirmed or Paid in your account. If a request isn't confirmed or paid in time, the hold expires and the dates are released.

Prices and payment

The price shown at checkout — nightly rate, fees and any discount — is the price of your booking. Payment instructions are provided after confirmation. Offers apply automatically when your stay meets their conditions.

Cancellations

Each property has a cancellation policy shown on its page and in your booking. You can cancel online before check-in. Refunds, where due, are processed by our team according to that policy.

During your stay

Please respect the house rules, the maximum number of guests and check-in/check-out times shown for the property. Tell us straight away about any problem so we can fix it.

Your account

Keep your password safe and your contact details accurate. We may suspend accounts used fraudulently or abusively.

Contact

Questions about these terms? Contact Queensy BnB through our Contact page.